Privacy Policy

Effective Date: 1 October 2026 • lenzhost • South Africa

At lenzhost, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We comply with the Protection of Personal Information Act (POPIA) and, where applicable, the General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Name and surname
Contact details (email address, phone number)
Billing and payment information
Company name and VAT number (if applicable)
Domain name and hosting account details

1.2 Technical Information

IP address
Browser type and version
Operating system
Pages visited and time spent
Referring website

1.3 Information from Third Parties

We may receive information from third-party services such as payment processors, domain registrars, and advertising platforms. This may include transaction confirmations, domain ownership verification, and campaign performance data.

2. How We Use Your Information

We use the collected information for the following purposes:

To provide and maintain our services
To process payments and manage billing
To set up and manage your hosting, email, and domain accounts
To communicate with you about your account, updates, or support requests
To improve our website and services
To comply with legal obligations
To send promotional emails (only with your consent)

3. Legal Basis for Processing

We process personal data only when we have a lawful basis to do so, including:

Contract: To fulfil our service obligations to you.
Consent: For marketing communications.
Legal obligation: To comply with tax, accounting, or regulatory requirements.
Legitimate interests: To improve our services and prevent fraud.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device. We use them for:

Remembering your preferences
Analysing site traffic and usage
Targeting advertising (with your consent)

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

5. How We Share Your Information

We do not sell or rent your personal information. We may share your information with:

Service providers: Payment processors, domain registrars, email delivery services, and marketing platforms.
Legal authorities: When required by law or to protect our rights.
Business partners: Only with your explicit consent.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include encryption, secure servers, access controls, and regular security audits.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Hosting account data is deleted after cancellation and a reasonable grace period. Billing records are kept for tax purposes.

8. Your Rights

Under POPIA and GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to processing
Request data portability
Withdraw consent at any time

To exercise any of these rights, contact us at hello@lenzhost.co.za. We will respond within 30 days.

9. International Data Transfers

Your information may be transferred to and processed in countries outside South Africa. Where such transfers occur, we ensure appropriate safeguards are in place, such as standard contractual clauses or reliance on adequacy decisions.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete it promptly.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with an updated effective date. We will notify you of material changes via email or a prominent notice on our website.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Email: hello@lenzhost.co.za
Phone/WhatsApp: 071 723 3566
Website: https://lenzhost.co.za

Note: This Privacy Policy is a general template and may need to be customised based on your specific data processing activities. It does not constitute legal advice. We recommend consulting a qualified legal professional for full compliance with POPIA, GDPR, and other applicable regulations.